R.O.Writer™ R.O.Writer™ provides fast and accurate estimating and invoicing. Built—in tools allow you to track your work in progress, track technician productivity, view customer history and more. Use the time clock to track your employees; click on VIN decoding to ensure proper vehicle identification; launch into a parts and labor catalog to create your estimate; and use Smart eCat to locate and order your parts — all right from your PC. Use the advanced functionality of Scheduler to set appointments by technician or by bay / equipment. Even set reminders so nothing gets missed. And, it's customizable to look and feel like your shop. At the end of the day, using the Accounting Interface to update your accounting software with your daily sales. And keep in constant touch with your customers using the Marketing and Follow Up module. R.O.Writer™ is the Right Choice to increase the sales and profitability of your shop. Smart Tools to save you time and increase your profits Smart Jobs With our fully customizable Smart Jobs, you create the job including all needed parts and labor. Then when the job is needed, simply select the job and Go! R.O.Writer™ finds the parts and flat rate labor, all in seconds. Smart eCat Smart eCat is R.O.Writer™'s Revolutionary new estimating system that's Powered by Activant. Smart eCat checks availability and pricing for up to 10 of your suppliers at the same time, all in just seconds. Simply select the part you need and click to order — from R.O.Writer™. Don't waste time calling trying to locate the parts you need: let Smart eCat do it for you! Smart Pricing R.O.Writer™'s advanced Smart Pricing tools can automatically price parts based on cost, suggested list, supplier, part type or even job type. Plus, the new "linear" pricing removes the "steps" that matrixes cause, maximizing your profits. Smart Labor Pricing With Smart Labor Pricing, not only can you modify flat rate "book" labor times, but you can also adjust labor times based on our integrated Smart Labor Matrix. Smart eOrder With a single click, Smart eOrder let's you quickly electronically order from multiple suppliers. Plus it tracks where you purchased the parts, to help take advantage of supplier electronic ordering discounts. Reporting Display sales reports based on any date range: daily, weekly, monthly or any date range you need. Plus, view sales by service writer or profit center. Run comparison reports to view sales versus prior years. View reports based on parts, labor or both. Plus time clock reports and productivity reports to track your technicians. Even create batches to print multiple reports with a single click. More than 40 reports to help you analyze your business. Inventory Set pricing based on cost, supplier or part type. Set up to 5 different selling prices and track up to 3 different suppliers per part. Track and control your cores and returns. Easily transfer parts to and from sister stores. Create automatic and manual purchase orders. Complete with over 15 preset reports plus a custom report generator to monitor and control your inventory investment. Accounting Options Accounts Receivable Automatically track your open accounts. Send statements with a single click, plus options to apply finance charges to delinquent accounts. Quickly and easily post payments to accounts. And built in reports to track account aging. Accounts Payable Keep track of all of your purchases. View your payables by supplier or type. Even edit and pay your invoices right from within R.O.Writer™. Built in reports to help you manage your payables. Accounting Interface Update your accounting with just a few simple clicks. Accounting interfaces are available for QuickBooks™, Peachtree™, Business Works™, MAS90™, AccPac™, DacEasy™, and many more. Marketing Tools increase your car count and sales Word Processor The advanced word processor helps you create custom templates that can include your logo and even links to your website. Easily email estimates to customers. Marketing & Follow Up Automatically send letters and email to your customers. Send reminders based on needed services. Use the built in marketing reports to analyze your customer base. Address Book Quickly search and view all customers, suppliers and employees. Part and Labor Guide Options Tire Quote View pricing for 1, 2, 3 or 4 tires simultaneously. Quote the tire price only, or the complete package including mounting, balance, road hazard, fees and taxes. Integrated tire fitment helps you find the right tire for the vehicle. Sort and view your tire inventory based on cost, price or availability. More Productivity Tools ePayment With ePayment, you can process credit cards right from your computer. Working right from inside of R.O.Writer™, ePayment speeds and simplifies processing credit cards. Bar Code Scanning Use a bar code reader to keep track of you inventory. Scan bar codes to add parts to estimates. Even use bar coded cards to start a customer loyalty program; then when the customer returns, start the estimate by scanning the loyalty card. Caller ID With the purchase of a low cost Whoz Calling Caller ID box, you can view Caller ID right on your computer screen. A pop-up box shows if customer has open estimates and even other vehicles in history. Not able to be at your shop every day? Caller ID reporting shows who called, what time, how many rings before the call was answered plus how long the call lasted; tracks both incoming and outgoing calls. Electronic Cash Drawer Limit access to your cash drawer with an integrated electronic cash drawer. It provides extra protection by only opening when needed. Oil Change Static Cling Printer Get professional looking results. Print static cling stickers with your shop information and the date/mileage for your customer to return. Multi Store Options Central Office Gather all of your shop's data to one location at your office. Two way data transmission means you can make changes at the office and transmit them to the store. Update part and labor prices, add technicians and suppliers, plus more. View sales reports, time clock and productivity reports. Manage AP and AR. Central Office provides control at your fingertips. Plus, stores are able to view inventory of sister locations allowing you to easily transfer parts. Central History Central History gives you a web based view of sales, inventory, customers. View sales of all stores; search invoices by store or region; locate invoices from other locations; check part on hand quantities. Advanced Diagnostic Tools R.O.Writer™ Mobile Take advantage of the power of Mobile Computing. With R.O.Writer™ Mobile you can start estimates from anywhere (even in the parking lot!); with the built in scanner, scan in the VIN code and decode it to ensure correct parts and labor times; scan inventory bar codes to keep your inventory accurate; perform courtesy checks and inspections right on the mobile unit; plus much more. Several Mobile models are available from Motorola and Handheld Products. Delphi From your open repair order in R.O.Writer™, launch the Delphi Service Bay Quality Control. With a connection to the vehicle’s engine computer, the Delphi SBQC will test and evaluate the engine’s systems. Find issues before check engine lights turn on; use the advanced diagnostics to ensure that your repairs are correct. Also included is Auto IQ. Use Auto IQ’s videos to both train your technicians and explain complex repairs to your customers. And with Delphi, technical service bulletins are only 1 click away. A must for shops that perform engine and drivability repairs!